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Help & Support

Welcome to the DWB Help & Support Centre, where you’ll find our step-by-step support guides to help you with common procedures. Check out our guidance on a range of topics, from setting up Outlook to receive your e-mails, to getting your website online. And remember, we’re here if you need help!

Our UK-based Customer Support Centre is open seven days a week (except Bank Holidays), so if you’re stuck, give us a call or open an support ticket from the client area.

If you experience problems with slow connections or product subscriptions not working, you can check our Network Status for any known service problems or scheduled maintenance on any of our services.


Remember to check out the forums & post here if you face any problem with your Linux cPanel shared hosting account. Discussion also includes issues related to cPanel, email, php, MySQL, Python, SSI, CGI, Fast CGI, Perl, Ruby on Rails, Zend Optimizer, Spamassassin, GD Library, ImageMagick and many more.

Reporting Abuse

If you suspect any DWB Media hosted websites of hosting fraudulent, copyrighted or illegal material and/or of sending spam using DWB e-mail addresses or systems, please send us a ticket. Alternatively, you can e-mail us at

Opening Times

Our friendly, UK-based Customer Support team is available between 8:30am and 7:00pm Monday to Friday, and from 9:00am to 4:00pm on Saturdays and Sundays.

We are closed on Bank Holidays in England & Wales.

Recorded information is provided 24 hours a day. And you can always visit the DWB Forum to discuss technical, web design and ideas.

Contact Details

Our registered office address is:
DWB Media Limited
Kemp House
160 City Road

0800 254 223

DWB Media are rated

Check out some of our customer testimonials below:

... I see no downtime over the time we have been with them.

Run by professional experts in the field. For the extra cost
of hosting, it is certainly worth it, knowing your website
is being cared for and not crammed on a
server like most hosting providers.

View More Testimonials

Best Provider

When it comes to something you have absolutely no
knowledge about, it’s hard to find someone
you can trust. And that’s where Daniel & his team enter.

Friendly, competent, honest, and have very competitive pricing.


View More Testimonials

Need some help? Give us a call on 0800 254 223

We are in the process of setting up the company. Please do NOT try to place an order, we are not trading and no orders will be satisfied until further notice.