- expert service -

remote support

In a pickle? Don't worry our helpful Support Techs can help you!

Step 1: Contact our support staff on 0330 122 2001. A member of our support team will talk with you first to determine the nature of the problem. If they need to connect to your PC they will provide you with your customer account number and direct you back to this page.

Step 2: Enter your customer account number, and name into the fields below then click the “Connect to Technician” button.

Step 3: You will be prompted to download and run a small application which will allow our consultant to connect to your PC, the application is completely virus free and safe to use. Click the “Run” or “Open” option.

Step 4: With your permission, our support technician can view your screen and share control of your mouse and keyboard.

Note: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. *Charges may apply if you do not have an existing support contract

Need IT Support?

We offer home & business IT support across all different devices, we can even create bespoke tailored IT support contracts for larger companies.

An Reliable Digital Partner You Can Trust...

We're rated Excellent

4.9

4.9 out of 5 based on reviews on the web.

“Getting online with DWB was very easy and helped me understand and they care by using down to earth personal support with easy language to understand."

United Kingdom