- expert services -

Remote
Support

Get help anywhere in the world

In a pickle? Don’t worry our helpful Support Techs can help you!

Benefits

Step 1: Contact our support staff on 0330 122 2001. A member of our support team will talk with you first to determine the nature of the problem. If they need to connect to your PC they will provide you with your customer account number and direct you back to this page.

Step 2: Enter your customer account number, and name into the fields below then click the “Connect to Technician” button.

Step 3: You will be prompted to download and run a small application which will allow our consultant to connect to your PC, the application is completely virus free and safe to use. Click the “Run” or “Open” option.

Step 4: With your permission, our support technician can view your screen and share control of your mouse and keyboard.

Note: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. *Charges may apply if you do not have an existing support contract

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Anytime Unlimited

The sky is your limit, we don’t have any charges for going over your bandwidth. Because its all unlimited & included in your package.

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Fault Escalation

We can understand how frustrating loss of connectivity can be.That’s why we aim to escalate any issues that may affect the uptime of your broadband for immediate attention if they should fall out of our control.

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Free to Switch

We can handle the whole process, you don’t even need to talk to your current provider.

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UK Based Support

You can reach out to our expert support team around the clock via live chat or phone 24/7 365 days a year.

- voice -

Transform Your Landline to VoIP

Go Digital & Love your Landline Again!

There’s no need for you to purchase new equipment, we can use your existing equipment. You can even keep your current number.

With VoIP you can be anywhere in the world to receive calls 24/7. Regardless of where you are, you will feel like the caller is next door to you.

With our voicemail notifications you will be notified via email, meaning you can access your voicemails wherever you are.

Schedule a Demo
Home Handset Phone

An Reliable Digital Partner You Can Trust...

We're rated Excellent

4.9 out of 5 based on reviews on the web.

Getting online with DWB was very easy and helped me understand and they care by using down to earth personal support with easy language to understand.